The Y BASC Voucher Program

Who is eligible for the BASC voucher?

Your child must be a resident of NSW, aged between 4 and 13 years, enrolled in a primary school in NSW, and be listed on a valid Medicare card.

Families can apply for one voucher per child, provided each child meets the eligibility criteria.

When can I apply for a voucher?

Parents and carers now have until 31 January 2023 to claim a voucher for each eligible child via the Service NSW app or by following the steps on the Service NSW website. You can also apply for your voucher at a local Service NSW Centre or Mobile Service Centre.

What can the voucher be used for?

The voucher can be used for Before and After School Care, as well as Vacation Care for services delivered between 28 February 2022 and 30 June 2023.

How long do I have to use the voucher?

You must claim your voucher from Service NSW by 31 January 2023. Vouchers must be redeemed with your OSHC provider (the Y) by 31 January 2023.

Voucher credits that are applied to your account can then be used for attendances up until 30 June 2023.

How do I apply for the voucher?

Check your eligibility on the Service NSW website and click ‘apply online’. Log in or create your MyServiceNSW Account. Follow the prompts to apply for your voucher.

If successful, you will find the voucher under the ‘Vouchers’ section in the Service NSW app and in your MyServiceNSW Account.

You’ll also receive an email from Service NSW with the voucher available to download or print. If you’re unable to apply online, you can apply at a service centre soon.

How do I redeem my voucher with the Y NSW?

Simply present or scan the voucher QR code (printed or digital) at your Y service. Your device will then show the voucher as being used.

How will my credit reflect on my account?

This will be shown as a credit. Please allow up to 14 days for your credit to reflect on your statements.

Can I use the voucher at different providers or services?

You will need to use your voucher with one OSHC provider. Families can use the voucher at different services, but the services must be under the same/one provider.

What happens if the family leaves the service? What does the service do with the voucher?

Families will unfortunately forfeit any unused funds if they leave the provider, as the funds are non-transferrable. At the end of the program, the NSW Government will seek repayment of funds not used by parents.

In the event you need to cancel your permanent enrolment, unused credit will remain on your account until 30 June 2023 and can be used at any of the 53 Y OSHC locations across NSW for casual attendance or Vacation Care.

Who can I contact for more information?

If you have any questions on how to redeem this at the Y, please don't hesitate to contact our Child Care Team Monday to Friday, 6.30am - 6.30pm on 1300 00 9679 or childcare@ymcansw.org.au.

For questions relating to the Voucher program, you can also contact the Department of Education BASC team at bascreform@det.nsw.edu.au or 1300 244 145.

Before and After School Care Voucher

The BASC Voucher Program

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