"It’s the little things that make a big difference and show that the care they provide is genuine."

For Stephanie, finding the right before and after school care for her daughter, Grace, was a decision that went beyond convenience — it was about trust, safety and a nurturing environment that could support her family’s needs. Since Grace started kindergarten, she has been a regular attendee of the Y NSW’s Out of School Hours Care (OSHC) program in south-western Sydney and is now in her fourth year. 

One of the first impressions that struck Stephanie about the program was the warm and welcoming nature of the educators. "The educators are always so approachable and welcoming to families," Stephanie shares.  

"I love the nurturing environment they’ve created, making the children feel safe and supported. This sense of security is a cornerstone of the program, helping Grace feel at home even when she can’t be at home,” she added. 

What sets this centre apart for Stephanie is its location—right within Grace’s school –and that they based the program on each child’s interests. 

"The fact that the centre is directly based in the school means that I don’t have to worry about her safety traveling to and from school. It’s all in one location, which gives us a huge peace of mind."  

This convenience has been invaluable, particularly for a busy working mother like Stephanie, who once juggled running a café with her family responsibilities. 

For Stephanie, the centre has been more than just a place for Grace to stay after school, it’s been a space where she can enjoy the things she likes to do too. 

“We love that it’s generally 90 percent child-led play and the educators work with the children to discover what they love and incorporate that into the program. Grace is very active and sporty, but she’s also developed a love for drama through ‘Drama Wednesdays’—something I never expected but she now looks forward to every week," said Stephanie. 

The educator’s kindness goes beyond caring for the children, they’ve extended their support to Stephanie as well.  

"I have an autoimmune issue, and the staff have been incredibly supportive. On days when I find it hard to move, they bring Grace out to the car for me. It’s the little things that make a big difference and show that the care they provide is genuine," she continued. 

The impact of the centre on Grace’s development has been profound. Stephanie has seen her daughter’s confidence grow, along with a strong sense of community.  

"Grace is very proud of being part of the OSHC. She’s developed wonderful bonds with the educators and her peers. I can see that she feels safe and secure there, which allows her to explore and enjoy her time around school times,” said Stephanie. 

For Grace, the best part of OSHC is simple but meaningful. "I love playing multiple games with my friends, having fun with my educators and going on exciting excursions. The staff are nice and always help if you need something," said Grace.